Kim and Ashlee's Cakes & Cookies

Reviews

• ★ ★ ★ ★ ☆
  I'm not sure why there are so many bad reviews for this place. First off, their selection is above excellent, I haven't found a bakery in Regina with as good a selection as Sweet Ambrosia. Their cupcakes are absolutely delicious, with at least a dozen flavors. My favorite is death by chocolate, and I don't care for chocolate. The banana split is amazing as well! I keep returning, possibly about a dozen times now, and have never had a product I regretted. If you get there late, the cupcakes can be a bit dry, but they're still delicious. I received a birthday cake from them (death by chocolate) and everyone devoured it. The customer service can be a tad slow, they always seem to be in the back with the door closed, so you always walk into an empty building, but I've never waited more than 30 seconds for service.
  By Troy Rowland, February 21, 2017
• ★ ☆ ☆ ☆ ☆
  Poor customer service and horrible cake. Ordered frozen themed fondant cake butter pecan flavoured. Gave full description how I wanted cake to look like and emailed pictures also for reference but it turned out to be something else. They asked me to arrange for dolls which I did and when I went to hand over dolls, explained staff member again about the dolls and their dresses. At the time of cake delivery I was told that they don't make dresses for dolls of fondant. It's a complete NO NO for them but no one ever told me about this policy when I interacted with them thrice on this topic. 2 on the cake was broken and it was adjusted like that so that they don't have to make another one. When I showed my concerns I was told that they don't have time now and I can leave the cake and they will fix it the next day. What kind of customer service was that? My daughter's birthday was the same evening and guests were coming at 6pm. Somehow I managed to fix dolls on cake by myself and was praying that the cake should taste good but that was another disappointment. It tasted horrible with bitterest taste of pecans as they were years old. It was dry also. I can give 2 stars to the look but for taste I don't even want to give .5 stars. Will never go there again.
  By Gurpinder Sethi, January 08, 2017
• ★ ☆ ☆ ☆ ☆
  would put 0 stars if i could... Worst customer service i have ever received. Ordered a Roughrider cake and they were not even smart enough to put the logo on right side up. Then sloppily write the message above and get mad and feel inconvenienced when their error is pointed out. Honestly dont know how they have stayed in business. Also a friend recently bought some gingersnap cookies and cupcakes which were terrible and dry.
  By Sheldon Jones, December 21, 2016

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About Kim and Ashlee's Cakes & Cookies in Regina